System Administrator Role

One user account in Projectal is nominated as the system administrator of Projectal.

The system administrator performs a special role in Projectal when the number of user accounts in Projectal exceeds the maximum number of licenses subscribed to by your company.  When this occurs, all user accounts are locked out of Projectal until the over subscription is corrected.  Only the system administrator can log into Projectal.  There are two ways to fix this licensing problem:

• You can increase the number of licenses required in Projectal by accessing the Projectal Customer Portal - https://accounts.projectal.com. You will need account details to do this.
• Or, the system administrator can log into Projectal and go to the Users screen to reduce the number of user accounts to match maximum allowed from your company's Projectal subscription.  You can reduce the number of users accounts by disabling user accounts or deleting user accounts.

Note: As soon as the number of user accounts in Projectal does not exceed the maximum number of licenses subscribed to by your company, then all users will be able to log into Projectal again.

You can see which user account has the system administrator role by viewing the Management / Users screen.  There will be one user that has a shield symbol next to their name to designate they are the system administrator.  

To move the system administrator role to another user account, the system administrator user must log into Projectal and click the the System Administrator switch to on in the Edit User screen to set another user account to have the special system administrator role in Projectal.  

There can only be one user account with the special system administrator role in Projectal.

Only the user that has the system administrator role can re-assign their system administrator role to another user account.